Questions
Everything owners ask.
When is my card actually charged?
Only if the campaign reaches its funding threshold. A pledge places a card authorization — the deposit amount ($15–$50 depending on the part) is reserved but not transferred. If the threshold is met, all pledges are captured at the same moment and development begins. Until then, no money has moved.
What if the campaign doesn't reach its goal?
It doesn't fail on the spot. A campaign that falls short at close first enters an extension — your pledge rolls forward, still just an authorization, while the community works to close the gap. If the extension also falls short, the campaign closes and every authorization is released automatically. You don't need to request a refund because there's nothing to refund — the money never left your card.
How do you make a part that no longer exists?
We borrow a good reference part from a pledged owner (prepaid, insured shipping both ways), 3D-scan it, reverse-engineer a CAD model, validate it against the original, and manufacture. Everyone who pledged receives progress updates through development.
Why isn't the price fixed?
Small-batch manufacturing costs depend on volume. Campaigns show a floor-to-ceiling range up front; the concluded price is set by total participation at campaign close. More participants, lower price — we'd rather show you the honest range than a made-up number.
What counts as a "verified signal"?
One email-verified request per owner per part. Requests are deduplicated, and stale signals age out of gate calculations. The count you see is the count we act on.
Why do some requested parts never become campaigns?
A campaign launches only after a project clears the gate: at least 15 verified, recent signals plus additional viability criteria and management review. If a part doesn't clear, its count keeps accumulating — projects can qualify later as signals grow.
Is my request a commitment to buy?
No. A request is a free, no-obligation signal. The first time anything touches your card is when you choose to pledge to a live campaign — and even that is an authorization, not a charge.
What vehicles do you cover?
The platform starts with plastic components for vehicles roughly ten years and older, where OEM support has ended. If your part fits something else, request it anyway — demand data drives what we take on.
Do you share my information?
Your email verifies your signal and delivers updates you opt into. Public pages show counts, never names. We don't sell contact data. (Full details: Privacy.)
I run a forum / club / shop. Can we work together?
Yes — concentrated communities are exactly where lost parts get found. Reach out via the contact email on the About page.
Still have a question?
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